Support

Contact Us

Support: support@gritrunner.com

Privacy and data requests: privacy@gritrunner.com

We answer in English. There is no phone line.

Account and Sign-In

You can sign in with Apple, Google, or an email address. If you cannot get back into your account, email support@gritrunner.com from the address you signed up with and we will help you recover it.

If you signed in with Apple and chose to hide your email, use the same Apple ID to sign back in. We cannot match a hidden relay address to a different account.

Subscriptions and Billing

GRIT Pro is billed through your Apple ID, not by us directly. That means cancellations, refunds, and payment methods are managed in your Apple account.

• To cancel: open the Settings app, tap your name, tap Subscriptions, select GRIT Runner, then tap Cancel Subscription.
• Cancelling stops the next renewal. Paid features stay available until the end of the period you already paid for.
• To restore a purchase after reinstalling or changing device, open Profile then Subscription and tap Restore purchase, using the same Apple ID.
• Refunds are handled by Apple at reportaproblem.apple.com. We cannot issue refunds for App Store purchases.

If something looks wrong with your subscription status inside the app after a purchase or restore, email support@gritrunner.com and include the date of purchase.

Runs, Wearables, and Syncing

GRIT records runs on your phone and can also import them from Apple Health, Garmin, and Strava. A run recorded in the app is saved on your device first, so it is not lost if you lose signal mid-run.

• If a run is missing, check that the source app finished syncing, then pull to refresh on the Runs tab.
• If a run appears twice from two sources, open the run and use the menu to remove the duplicate.
• If pace or distance looks wrong, GPS accuracy is usually the cause. Indoor and treadmill runs need a connected foot pod or heart-rate strap for reliable data.
• Connections are managed on the Profile screen, where you can add a device or service and disconnect one at any time.

Coaching and Analysis

Coach insights, plans, and post-run analysis are generated automatically and are for training guidance only. They are not medical advice. See our Terms of Use for the full health and fitness disclaimer.

AI coaching features require your consent, which you can turn on or off in Profile then Privacy & data. With it off, runs are still recorded and analysed with standard metrics, but written coach analysis is not generated.

If an analysis looks inaccurate for a session, email support@gritrunner.com with the run date. Reports like this are how the coaching model gets better.

Delete Your Account and Data

You can delete your account and its data from inside the app: open Profile, then Privacy & data, then Delete account. This permanently removes your runs, plans, coach history, and profile.

Deletion cannot be undone, and it does not cancel an active subscription. Cancel the subscription in your Apple account settings first, otherwise it will keep renewing.

If you cannot access the app, email privacy@gritrunner.com from your account email address and we will process the deletion for you.

Privacy and Your Data

Our Privacy Policy explains what we collect, why, and how long we keep it. You can request a copy of your data or ask us to correct it by emailing privacy@gritrunner.com.

Location data is used to record your runs and is never sold. Health data from Apple Health is used only to power your training and recovery features.

Reporting a Bug or Requesting a Feature

Send bugs and feature requests to support@gritrunner.com. For a bug, a screenshot or screen recording and the steps that led to it make a real difference to how quickly we can fix it.